Monterey Code of Ordinances Chapter 15.40.030 (H) Ambulance User Complaints states that any user of emergency ambulance services who contends that he or she has been required to pay an excessive charge for service or that he or she has received inadequate services may file a written complaint with the EMS Agency. The EMS Agency shall notify the emergency ambulance operator or provider of such complaint, and shall investigate the matter.
For further information on American Medical Response procedures, please click here (AMR billing brochure).
Fee Forgiveness Program
The Fee Forgiveness Program is an AMR program designed to reduce the cost of ambulance services to patients who are unable to pay their bill and may be eligible for assistance.
Fee Forgiveness is available to qualifying patients with outstanding balances. Discounts are available as part of a payment plan.