Emergency Medical Services Agency

Hours of Operation

Monday - Friday 8 AM to 5 PM;
excluding holidays


(831) 755-5013


(831) 755-4972


Monterey County Health Department
1270 Natividad Road, Salinas 93906

Emergency Medical Services Agency

The EMS Agency's mission is to foster the most effective and rational system for provision of medical care to pre-hospital emergency patients throughout Monterey County.

This division plans, coordinates and evaluates emergency medical services to ensure that emergency medical care is available and consistent at the emergency scene, during transport and in the emergency room. The Monterey County EMS System consists of over 100 fire and law enforcement agencies, ambulance providers, hospitals, and emergency communication facilities.

Ambulance Billing and Service Concerns

ambulance claim1Do you have an issue with your ambulance bill? Do you want to report a problem with the medical care your received from our ambulance service providers? Pehaps you want to file a compliment about the service you received. The new ambulance billing and medical claim for is for you!

Monterey Code of Ordinances Chapter 15.40.030 (H) Ambulance User Complaints states that any user of emergency ambulance services who contends that he or she has been required to pay an excessive charge for service or that he or she has received inadequate services may file a written complaint with the EMS Agency. The EMS Agency shall notify the emergency ambulance operator or provider of such complaint, and shall investigate the matter.

For further information on American Medical Response procedures, please go here:

AMR billing information (PDF)

To submit a concern or complaint, please go here:

Submit a billing concern

Monterey County EMS Week Photo Gallery

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